Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.KEY TASKSEnsuring a warm, welcoming environment to students, parent and visitors to the sitesGeneral support to the Manager and job cover in his/her absence.Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.Working with the General Manager to ensure the sites are safe environments in which to live and work.Working to a set budget.Assisting with the marketing, lettings and promotion of the accommodationUndertaking regular inspections of flatsUndertaking routine daily/weekly safety inspections and updating the web based safetyManagement systemEstablishing and developing working relationships with suppliers and contractorsSupporting the site teamBeing part of the out of hours rota for emergenciesSupporting the management of the site in compliance with ANUK National Code of standardsWorking with University accommodation team delivering a quality serviceSupporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodiesGeneral support to the team in reception when required.You may be required to undertake other duties from time to time as the company may requireKNOWLEDGE AND SKILLSExperience with students or within the University Sector preferred but not essentialExperience of working within the Hospitality sector preferredExperience of working to budgets and targetsExperience in producing weekly and monthly KPI reportsExcellent communication skills displaying sensitivities to and understanding residents needsExcellent leadership and management skillsSelf-motivated and results drivenStrong Local knowledgeExperience managing an Operational budget desirableGood level of computer literacy using Microsoft Word, Excel and OutlookMust be pro-active and able to use initiative in order to make the site the best availableMulti Lingual essential – Spanish and EnglishKnowledge of the local community and city wide knowledge
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📌 Assistant Manager Aravaca (Madrid)
🏢 Livensa Living
📍 Madrid