Are you passionate about building strong partnerships and driving operational excellence? Do you thrive in dynamic environments where you can make a tangible impact? We're looking for a 3rd Party Service Network Manager to lead and optimize our network of service partners, ensuring top-tier performance and seamless service delivery across markets.
In this key role, you'll be at the heart of our service operations, managing relationships, improving processes, and collaborating across teams to deliver outstanding customer experiences.
This role can be based anywhere in Europe and offers a high degree of remote working flexibility. While the position is not tied to a specific office location, occasional travel within Europe is expected to support partner management, business meetings, and key projects.
In This Role Your Main Accountabilities Will Be
Design and implement efficient processes for outsourced on-site services within our 3rd Party Network
Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs
Build strong, trust-based relationships with service partners, handling daily requests and escalations
Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations
Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements
Lead performance reviews and drive continuous improvement initiatives
Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs
Oversee monthly invoicing and reporting activities
Manage onboarding, integration, and offboarding of service partners




Support strategic projects and campaigns involving external partners
Maintain clear documentation and process standards across the network
Requirements
Bachelor’s or Master’s degree in Business Administration or related field
3+ years of experience in service management, coordination, or project management
Proven project management capabilities and ability to lead cross-functional initiatives
Fluency in English & local language. Other languages is a plus.
Proficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a bonus
Excellent communication and interpersonal skills
Strong coordination and multitasking abilities
Proactive problem-solver with a hands-on attitude
Passionate about delivering quality and driving continuous improvement
What's in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled integral reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.
About ABB E-Mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D; pipeline, our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - means we are actively enabling the future of E-Mobility, not just predicting it.
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📌 3rd Party Service Manager (Madrid)
🏢 ABB E-mobility
📍 Madrid