haddock

At

haddock

we’re building the first

Point of Control (POC)

SaaS for restaurants in Europe, the central place where restaurateurs run their entire business.
Last month we launched the

world’s first AI Agent for restaurants , and it’s already reshaping how operators work day to day.
We are the

market leader in Spain , and our vision is to

expand across Europe

and define the future of restaurant operations.
Over the last 12 months we’ve

doubled ARPU , significantly

reduced churn , and

increased NDR

and now we’re ready to operate at a different scale.

About the role
As a

Account Manager , you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform.

Responsibilities

Customer Relationship Management:

Act as the main point of contact for key accounts,



understanding their needs and ensuring their satisfaction with our solution.
Maximizing Product Value:

Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations.
Problem-Solving & Strategic Support:

Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers.
Analysis & Reporting:

Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success.
Customer Retention & Growth:

Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations.

Skills & Experience

4-5 years of proven experience in account management and customer service , preferably in a SaaS or hospitality-related company.
Excellent communication

📌 Account Manager, SaaS CX — Remote (Madrid)
🏢 haddock
📍 Madrid