Location: fully onsite in Barcelona, Vienna, Munich, London or Varsaw; initial 2-month onboarding required in Vienna's headquartersSalary: €60,000–€80,000 OTELanguages: French (native), English (advanced)Experience: 2–5 yearsAnything else: Full-time, equity included, equipment of choiceWHAT'S THE PROJECT?The project is that you bring your talent and your ambition to a fast-growing tech market leader. Our client is Europe's leader in AI phone agents for SMBs, expanding rapidly across integral markets and launching new products. Having scaled from $1M to $10M ARR in under 12 months with over 9,500 customers, the company operates with a high-velocity, execution-driven culture focused on fast growth, direct ownership, and zero unnecessary meetings.AND WHAT'S MY ROLE IN THIS?As Customer Success Manager for the French market, you'll take full ownership of your SMB customer cohort right after signing, driving end-to-end success, high retention, and product adoption.Manage a portfolio of French SMB accounts across their complete lifecycleAct as the primary technical and strategic point of contact, running proactive check-ins based on usage signalsHelp customers set up their AI phone agents and coordinate with internal developers for complex technical integrationsTroubleshoot setup issues independently,



interpreting API documentation and error logsIdentify expansion opportunities and new AI use cases to keep customers highly engagedSpot early churn risks and execute retention strategies rapidlyManage daily activity, workflows, and account tracking autonomously in HubSpotOK, AND WHAT DO YOU NEED?2–5 years of experience in Customer Success, Account Management, Forward Deployment Engineering, or a technical client-facing SaaS/B2B roleNative or C2 level French and strong professional EnglishProven experience in high-volume, fast-paced environmentsSolid technical understanding, comfortable reading API docs and debugging setup issuesExperience with automation tools such as n8n, Make.com, Codex, or similar platformsProficiency with CRM systems (HubSpot preferred) and data-driven workflowsWillingness to relocate to Vienna for a required 2-month initial onboarding periodTHAT'S IT?You're a highly competitive, autonomous individual who thrives under pressure and loves moving fast. You build trust effortlessly over phone or video, take immediate initiative without waiting for instructions, and bring an entrepreneurial mindset to everything you touch. You're passionate about AI products, excited by steep learning curves, and ready to pour your energy into an ambitious, high-performing team.
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📌 Customer Success Manager - French Market (Barcelona)
🏢 Blu Selection
📍 Barcelona