Work regular days as a Client Support Specialist for the LATAM market during 14:00–22:00 hoursCommunicate remotely with clients via email, phone, and chatProvide clients with information about Mapon productsProactively resolve problems and troubleshoot solutions and devicesPlan installation trips for technical specialists to clients and support technician workCollect and analyze dataCover colleagues’ duties during holidays, business trips, studies, or sick leaveAssist the Integral Support team with incoming tasksFollow organizational policies and regulationsComply with confidentiality commitmentsAct as a brand ambassador and reflect company valuesRequirementsMore than 2 years of previous client support experienceExperience using ticketing tools such as Intercom, Zendesk, or HubSpotPrevious IoT experience valuedGreat organizational skillsResponsibility with assigned tasksEffective communication skills for providing key information to the Direct Manager or other departmentsWillingness and ability to help peopleAbility to react quickly and concentrate in stressful situationsOrganized and proactive attitudeAbility to follow instructions and independently identify the next taskProficient Spanish and English language skillsOther language skills valuedAbility to work 14:00–22:00 hoursAbility to provide two references from previous workplaces for the background checkCore CompetenciesDemonstrates strong client support capabilities with over 2 years of experience, effective communication skills in both Spanish and English, and proficiency in using ticketing tools. Exhibits a proactive attitude and organizational skills to manage tasks and support technical teams efficiently.Highest-signal resume keywordsClient Support ExperienceTicketing Tools ProficiencyProficient Spanish and English SkillsOrganizational SkillsIoT ExperienceATS Optimization KeywordsHard SkillsClient SupportData AnalysisProblem ResolutionTroubleshootingInstallation PlanningSoft SkillsEffective CommunicationOrganized AttitudeResponsibilityWillingness to HelpAbility to Concentrate Under StressIndustry KeywordsLATAM MarketConfidentiality CommitmentsBrand AmbassadorTools & TechnologiesIntercomZendeskHubSpot
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📌 Client Support Specialist, Evening Shift (Barcelona)
🏢 Jobtailor
📍 Barcelona