Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.With a commitment to legendary customer service, operational excellence, and general sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at and follow Greif on Instagram and LinkedIn.Our VisionTo Be the Advantage That Helps Our Customers Win.Our PurposeCreating packaging solutions for life’s essentials.Job Requisition # Customer Service Supervisor - Iberia Team Lead (Open)Job DescriptionWe are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach.Key ResponsibilitiesLead and supervise the daily work of the Customer Service team (5-7 direct reports)Ensure service quality, operational efficiency, and compliance with internal proceduresManage escalated customer issues and support effective resolutionCommunicate pricing, product information, delivery dates, and order updates to customersCollaborate with sales, planning, shipping, and other internal departmentsPrepare reports and identify opportunities for process improvementTrain, coach, and support team members to drive performance and engagementExperience And EducationExperience in customer service,



administrative coordination, or commercial supportProven track record in team leadership and people managementProfessional degree required, Bachelor’s degree is a plusFluency in Spanish and high proficiency in English is a mustPortuguese is a plusSkills And KnowledgeStrong customer relationship management skillsGood supervision, planning, and problem-solving abilitiesHigh level of initiative and proactivityExcellent communication and interpersonal skillsAbility to work collaboratively and motivate othersAdvanced knowledge of Microsoft OfficeExperience with ERP systems (Infor LN knowledge is a plus)At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.Compensation RangeThe pay range for this position is €34,400.00 - €58,400.00 annually. Typically, a competitive wage for new hires will fall between $40,000.00 to $45,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.Benefits StatementGreif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.EEO Statement offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.For more information read Greif’s Equal Opportunity Policy.
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📌 Customer Service Supervisor - Iberia Team Lead (Martorell)
🏢 Greif
📍 Martorell