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We are looking for a Junior IT Operations Support to provide administrative and operational support to the local IT leadership team. In a growing technology environment across multiple Agile Release Trains (ARTs), you will help ensure the smooth execution of day‑to‑day operational activities, recruitment coordination, onboarding processes and departmental reporting.
The primary purpose of this role is to reduce administrative workload for IT leadership by ensuring efficient coordination, organization and follow‑up of recurring operational activities.
This is a hands‑on support role, not a leadership, strategy or transformation position. It is ideally suited to someone who enjoys organization, coordination, process management and working closely with people in a dynamic technology environment.
Talent Orchestration & Hiring Pipeline
Act as the single point of contact between IT management team and the Talent Acquisition team regarding open positions
Support the hiring process by scheduling sessions, tracking progress and collecting interviewer feedback
Assist in managing job requisitions, approvals and recruitment‑related administrative activities
Prepare and distribute regular hiring status updates and team headcount reports
Coordinate onboarding activities for new joiners, ensuring timely completion of required administrative and operational tasks
Collaborate with HR and relevant support teams to facilitate a smooth onboarding experience
IT Governance & Operations
Support IT with the preparation of operational reports, dashboards and team documentation
Track key information related to team composition, resource planning and operational activities




Coordinate recurring meetings, prepare agendas, document meeting minutes and follow up on actions
Maintain departmental documentation and support the continuous improvement of internal processes
Act as a local point of contact for common operational and administrative requests from team members
Help ensure consistency and compliance with group‑wide processes, policies and reporting requirements
Support operational planning activities and provide administrative assistance to IT leadership as required
Profile
1‑3 years of experience in administrative support, operations coordination, recruitment coordination, PMO support, or similar support functions
Experience working in a corporate, technology, financial services or professional services environment is considered an advantage
Fluent in English (mandatory), with strong written and verbal communication skills
Good organizational skills with the ability to manage multiple tasks and priorities simultaneously
Strong attention to detail and ability to follow processes consistently
Comfortable working with stakeholders across different teams and geographical locations
Basic understanding of IT roles and team structures is desirable
Familiarity with Agile environments (Scrum or SAFe) is considered a plus but is not required
Ability to handle sensitive information with discretion and professionalism
Skills Requirements Of The Position
Strong interpersonal and collaboration skills
Excellent organizational and coordination capabilities
Structured and detail-oriented working style
Clear communicator with a professional and approachable manner
Hands‑on attitude with willingness to support a broad range of operational activities
Strong sense of ownership and accountability for assigned tasks
Versátil and adaptable in dynamic and evolving environment
Positive team player who enjoys helping others and enabling efficient ways of working
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📌 IT Digital Transformation - Junior IT Operation Support 100% (f/m/d) (Madrid)
🏢 Julius Baer
📍 Madrid