Are you a native or C2-level Dutch speaker looking to build your career in an international environment based in Madrid?
At Foundever, we are expanding our team for an exclusive premium automotive project, partnering with one of the world’s most prestigious luxury car brands.
This opportunity is ideal for candidates already living in Spain or open to relocating to Madrid to join a general company offering stability and long-term growth.
Working hours: Full-time – 39 hours per week
Contract: Replacement contract, full time
Salary: €20,000 gross per year
Initial training: Fully paid, on-site in Madrid
Your role
Manage inbound customer inquiries from high-profile clients
Identify customer needs and provide tailored, effective solutions
Follow up on cases using CRM and ticketing tools
Represent a premium automotive brand while maintaining the highest quality standards
What we offer
Stable contract with real possibilities for continuity
Monday to Friday schedule, 8-hour shifts between 07:30 and 20:00
Fully paid initial training (3 weeks)




Hybrid work model after training, according to project guidelines
Refer-a-Friend program with bonuses
Free language courses
Discounts on technology and other corporate benefits
Employee Experience programs focused on well-being, engagement, and professional growth
What we are looking for
Native or C2-level Dutch
Advanced English (minimum B2)
Strong customer orientation and communication skills
Previous customer service experience is an advantage
Experience with ticketing or CRM tools is a plus
Residence in Madrid or willingness to relocate
Legal eligibility to work in Spain prior to the start date
At Foundever, we believe that outstanding customer experiences start with empowered employees. We support professional development, well-being, and inclusion in a diverse and collaborative workplace.
Foundever is an equal opportunity employer. This recruitment process supports blind CV screening.
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📌 Customer Service Agent – DutchLuxury Automotive Project | Hybrid – Madrid
🏢 Foundever
📍 Madrid