Overview

Would you like to join a multicultural team where your dreams come true?
Are you looking for a job full of magic and joy?
We are glad to invite you to join one of the leading entertainment brands. We are currently looking for a Trainer/QA for Customer Service, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.
Your main responsibilities

Identify training needs by evaluating strengths and weaknesses
Ensure the training implementation schedule is respected and knowledge is well acquired
Deliver training sessions
Responsible for the day-by-day operations of the business lines and implementation of the logistical means to develop training within his/her area of expertise
Key contact for both Support and Production functions
Review training content and initiate updates if its required
Evaluate participant satisfaction and the level of knowledge acquisition of the participants at the end of the training
Co-write a training report in collaboration with the training designer and the client




Translate requirements into trainings that will groom employees for the next step of their career path
Build annual training program and prepare teaching plans
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
Direct structured learning experiences and monitor their quality results
Acclimate new hires to the business and conduct orientation sessions
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
Periodically evaluate ongoing programs to ensure that they reflect any changes
What will you bring?

High level of English plus fluency in Spanish, English, German, Italian or French would be a plus
BA/BS degree or equivalent practical experience
Proven experience in designing multiple training events in a corporate setting
Essential knowledge of the position, acquired during initial or continuing training, o

📌 Trainer/ QA Customer Service (Madrid)
🏢 TP
📍 Madrid