MLB – Major Loss Builders | Property Insurance Repairs with PurposeFrom emergency make-safes to the full reconstruction of homes, commercial buildings, rural properties and more — Major Loss Builders is WA's trusted name in insurance building repairs. Fires, floods, storms or cyclones — if it's damaged, we've got it covered.With rapid growth and increasing demand, we are seeking an experienced and proactive Admin Manager to assist our administration operations, drive team performance, and ensure an exceptional client experience across all claims.Why Join MLB?We're a high-energy, high-performance team who show up with purpose and pride every day.Join a business that's shaking up the industry with innovation and integrityThrive in a fast-paced environment where your leadership makes a real impactLead a passionate team committed to helping people in their most vulnerable momentsEnjoy a strong team culture that values growth, support, and performanceThe Role: Admin ManagerThis is a leadership role, responsible for managing claim expectations and supporting building supervisors across the life cycle of insurance claims. You'll ensure compliance with client KPIs, streamline workflows, and foster a culture of accountability and excellence.Key Responsibilities:Track, analyse and ensure compliance with MLB's key performance indicators (KPIs)



for role requirements and your allocated building teamDirect and coordinate your designated building team through all stages of claims and assessments — ensuring quality control, project timelines, and contractual obligations are met, with customer satisfaction as a top priorityAdminister jobs within MLB systems — keeping records updated, documents accurately maintained and categorised, and all status changes and communications correctly loggedMonitor, review, and authorise job and subcontractor invoicing in line with delegated financial authoritiesProvide high-level communication to clients, maintaining contact throughout each claim and responding promptly to queries — including updating client portals to accurately reflect real-time job progressEnsure Client Portals are updated, maintaining accurate Client Portal information inline with required KPI's and service expectations.What You Bring to the Role:Experience in the insurance industry is essentialProven leadership and people management experienceHigh attention to detail with a solutions-focused mindsetStrong organisational and communication skillsAbility to manage competing priorities in a fast-paced environmentConfident in leading by example and maintaining high professional standardsReady to Lead with Impact?If you're a results-driven admin professional with a passion for team leadership and a background in insurance repairs, we want to hear from you!
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📌 Administration Manager | Full-Time (Málaga)
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📍 Málaga