Respond to customer queries via email and phone in a timely and knowledgeable mannerTroubleshoot and resolve issues while providing accurate information and following up as neededDocument interactions and escalat* complex cases to the appropriate teamsOwnership of incoming requests from customers, including the creation of tickets for the internal organizationOwnership for tracking-to-resolution of recorded incidents or bugsAnswering and handling customer inquiries for our customers in EuropeInternally, you're the first point of contact for knowledge on the operational use of our softwareRequirementsBackground in finance and or accounting is a strong plusOperational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plusAbility to handle a variety of tasks at a high frequencyStructured and detail oriented approach to workFluency in English and Spanish, additional languages are a plusCore CompetenciesDemonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and Spanish to support diverse clientele.Highest-signal resume keywordsCustomer ServiceIssue ResolutionTicket CreationFluency in English and SpanishOperational ExperienceATS Optimization KeywordsSoft SkillsDetail OrientedStructured ApproachMultitasking AbilityIndustry KeywordsFinanceAccountingCustomer InquiriesOperational Use of Software
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📌 Customer Care Specialist – Spanish Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona