Customer Service Representative (Finnish-speaking) - Onsite - Media Industry BP01Experience the power of a game-changing careerPassionate about finding your next big opportunity? We’re a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Representative Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Customer Representative on our team, you will:Handle incoming customers contacts(via telephone, email,chator other automated alerts) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge andexpertiseassociated with applications specific to individual customersEscalate potential service issues initially with MentorTo follow all the processes and procedures of the projectEnsure contractual SLA is maintainedProvide cover for other Agents in their absence,



either within the same team or across teamsLiaise with Supervisors/ Mentors on specific projectswhererequestedTo understand andcomply withadministrative duties including holiday,sicknessand overtimeTo attend regular Team MeetingsTo work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer satisfactionWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationis a plusGood disposition to work in a customer service environmentCustomer care skills - ability to listen to and understand the customers' needAbility to take ownership of, and progress calls to resolution or to elevate call to resolutionDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.What's in it for youFull-time 39 hours/week permanent contract: Monday to Thursday from 08:00 to 16:00; Friday from 8:00 to 15:00plus 2 weeks of paid training includedSalary 20.973,22 euros gross/year + up to 3.600 euros gross/year in bonusFriendly office location in BenalmadenaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, language classes and specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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📌 Customer Service Representative (Finnish-speaking) - Onsite - Media Industry (Benalmádena)
🏢 Concentrix
📍 Benalmádena