Описание Allianz is an insurance and asset management company that focuses on putting customers first and fostering an inclusive workplace centered on integrity, fairness, inclusion, and trust. Задачи - Act as the reference Business Analyst for processes and quality within claims management

- Handle data extraction, exploitation, and analysis needs related to claims management processes
- Analyze quality and customer satisfaction metrics to identify trends, root causes, and improvement opportunities
- Design and implement process monitoring systems and service indicators for continuous operational performance tracking
- Create, maintain, and evolve reports and dashboards, primarily in Power BI
- Collaborate closely with business areas to transform operational needs into analytical solutions and data-based recommendations
- Detect deviations, risks, and optimization opportunities through operational information analysis
- Drive continuous improvement initiatives that contribute to efficiency, service quality, and customer experience Требования - University degree or higher education in Engineering, Statistics, Mathematics, Business Administration, Economics, Actuarial Science, Data Science, or related disciplines
- Advanced English at a minimum B2 level, with the ability to work in international environments
- Solid knowledge of claims management processes and their lifecycle




- Strong analytical skills to interpret complex data and turn it into actionable business conclusions
- Knowledge of relational databases and experience writing SQL queries
- Experience with visualization and reporting tools, especially Power BI
- Ability to work closely with business areas, understand their needs, and translate them into data-based solutions
- Experience using Artificial Intelligence tools for data analysis and insight generation
- Results-oriented mindset, communication skills, and continuous improvement focus
- Knowledge of Python for data analysis and automation
- Nice to have: advanced SQL, experience or knowledge of Process Mining tools, especially Celonis, experience in transformation, optimization, or operational excellence projects within the insurance sector Условия - Exclusive employee discounts
- Special prices on insurance for employees and their families
- Preferential conditions for investing in Allianz shares
- Meal and telework compensation
- Versátil working hours
- Internal ChatGPT available
- Continuous training and access to the You Learn, We Pay program
- Wellhub membership
- Free fruit and snacks at the office
- Work from abroad for up to 25 days per year
- Employees with a certified disability receive €1500 in their first payslip
- Indefinite employment contract

📌 business analyst in claims management (Barcelona)
🏢 Enfint
📍 Barcelona