OverviewCustomer Representative (Dutch-speaking) - On-site - LP02. Experience the power of a game-changing career. We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Valencia or Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What You Will Do In This RoleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a Customer Service Representative on our team, you will:Take incoming customer contacts (via telephone, email, chat or other automated alerts) and solve users’ demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertiseEscalate potential service issuesGuide customers through the claims processMonitor and report on customer service performanceKeep up to date with all the latest products, processes and policy changesYour QualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.



Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Are proficient or bilingual in Dutch plus an advanced level of French and EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers’ needCan take ownership of, and progress calls to resolution or to escalate call to resolutionIt Will Be a Plus If You HaveWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationWhat’s In It For YouWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.39 hours/week full-time Monday to Friday 08:30 to 17:30Salary 23.950 euros gross/year + up to 1200 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs and specialized coursesEqual OpportunityConcentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R
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📌 Customer Representative (Dutch-speaking) - On-site (Valencia)
🏢 Concentrix
📍 Valencia