THE ROLEThis position will be a hybrid role, working at the Madrid office and remotely (as needed). The person in this position is expected to have technical ownership over all business productivity tools and will be held accountable for the health of all deployed equipment. They need to be in tune with how technology is leveraged to support the business, the client’s and the end users we serve. As a member of the Legends Global IT technical support team, this role serves as the first point of contact for our team when they seek technical assistance. You will perform on‑site and remote troubleshooting through diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by customers. We are looking for a technician to provide customers with assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. The technician must have good technical knowledge and be able to listen effectively to understand the problem and communicate possible solutions. They must also be customer‑oriented and patient to deal with difficult situations. In addition, the technician will be responsible for working within our Service Management program, sharing all relevant technology operations challenges and solutions throughout the entire technology team. This will usually be delivered as an initial notification and in most cases followed up with a well‑defined knowledge base article. When issues do arise, this person is expected to keep the user base informed of issues, set clear expectations for how the issue will be addressed and when a resolution can be expected.WIDER TEAMThe individual will work closely with the local team and the global Legends Global technical support teams in America and the UK to provide service excellence.



There will be regular collaboration between this role and the other geographically dispersed technical employees, along with outside vendors when there is an issue. Feedback from the person in this role to support continuous improvement initiatives is key. They are expected to find and expeditiously apply solutions to reactive and pro‑active challenges as they present themselves. As part of the central technology operations team, this role will report to the IT Corporate Helpdesk Manager in the USA, but partner closely with the UK and local business stakeholders they support. The role will provide the relevant service to all Legends General employees on an ongoing basis.WHAT WE CAN OFFERChildcare vouchers to make family life a little easierA comprehensive health insurance with Aegon to keep yourself and your loved ones coveredCompany support to get your game on with your favourite sporting activities and keeping you activeA pension scheme with Generali so your future is just as bright as todayA flexible hybrid work setting giving you up to 52 days a year to work from homeA Pluxee restaurant card to treat yourself to great mealsKEY ACCOUNTABILITIESProvide IT support for end users in Madrid and other mainland Europe locationAssist the IT staff in the other European venues as necessaryEnsure that the IT requirements of the events in the venue are metProvide event support as requiredAssist with the development and implementation of IT policies and proceduresDay to day administration of the networks hardware, software,



infrastructure and end usersAssist with IT Network and Systems issuesProvide remote monitoring and on‑site system supportSupport the EPOS, ticketing and telephone system applications across the estateMonitor IT security and support the administration functionsSupport several IT projects, upgrade and change programmesManagement of Spam/Anti‑virus systemsCarry out other duties as requiredSKILLS AND EXPERIENCEAnalytical and organisational skillsAt least 3 years’ IT experience, preferably within a commercial environmentGood working knowledge of Microsoft Desktop OSGood working knowledge of Microsoft 365 applicationsGood working knowledge MS Teams and SharePointWorking knowledge of Wi‑Fi in a commercial environmentExperience of network configuration, VLans etcExperience of network securityAdvanced computer literacyExcellent communication and interpersonal skillsFluent in both English and Spanish as will need to communicate with international colleagues on a day‑to‑day basisINCLUSIVE WORKPLACEAt Legends Global we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
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📌 IT Support Technician (Madrid)
🏢 Utilita Arena
📍 Madrid