Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)Our Client - New Balance: Born to Move. New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.ResponsibilitiesCollaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.Product expertise: Develop a deep understanding of our client's products and services.Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.QualificationsFluency in Dutch: Demonstrated by exceptional grammar and spelling.Advanced English Proficiency:



Excellent written and spoken English communication.Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.BenefitsStart Date: September/October 2025Hours: 25 hours/weekWork Schedule: Monday to Friday from 9:30 am to 2:30 pmSalary: €12.692 gross per yearHolidays: 24 working holidays (pro-rata)Work Model: Hybrid (6 days per month at the office)Training: Monday to Friday from 10:00 am to 7:00 pmOffice Location: Barcelona (La Sagrera)Additional Perks:Career Growth: Ongoing training and development.Well-being Support: Confidential counselling and resources.Perks & Discounts: Exclusive offers and rewards.Health Benefits: Discounted health insurance.Skill Development: LinkedIn learning and certifications.Referral Program: Bring a friend and get a referral bonus.Job DetailsSeniority level: Entry levelEmployment type: Part-timeJob function: Customer ServiceIndustries: Consumer Services
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📌 Customer Service Representative with Dutch and English (Part-Time Morning 25hrs) (Barcelona)
🏢 Cpm International Contact Centre
📍 Barcelona