About Valeria
Valeria is building the future of HR and payroll in Spain. We're an AI-native platform that automates contracts, payroll, and compliance for companies with high employee turnover (hospitality, delivery, events, agriculture). We're rethinking how an entire industry works—moving from manual, error-prone processes to intelligent automation.

We're a fast-growing startup backed by top investors, disrupting a €5B+ industry that's still stuck in spreadsheets and legacy software.

The Role
We're looking for an

Operations Lead

who's obsessed with building systems that scale. You'll own the architecture of our customer operations: designing automation, eliminating friction, and turning messy processes into elegant, measurable workflows.

You'll spend most of your time in the operational layer: mapping journeys, automating touchpoints, designing dashboards, and making sure our systems work before our team has to. You'll also oversee a small CS team, but the real leverage is in the infrastructure you create around them.

What You'll Do
Build Automation & Scale Operations





Automate everything possible: customer notifications, ticket routing, report generation, workflow triggers

Map the full customer journey and eliminate every manual touchpoint that shouldn't exist

Build operational dashboards (Metabase/Looker) with the metrics that matter: CSAT, NPS, time-to-resolution, churn signals

Design early warning systems for at-risk clients and SLA breaches

Own the automation roadmap: quick wins for Q2-Q3, structural projects for H2

Own Onboarding End-to-End

Full responsibility from contract signature to successful go-live

Define standard timelines and success criteria by customer segment

Build segment-specific playbooks and self-service onboarding for small customers

Track every onboarding in real-time with health scores and proactive escalation

Measure obsessively: time-to-first-payroll, implementation success rate, early CSAT

Be the Voice of the Customer t

📌 Operations Lead (Madrid)
🏢 Valeria HR
📍 Madrid