Responsibilities
Provide first-line technical support.
Diagnose and troubleshoot software, hardware, and system issues.
Guide customers through product setup, configuration, and best practices.
Escalate complex technical issues to the engineering team while ensuring timely resolution.
Maintain detailed records of customer interactions and solutions in the support system.
Create, update, and improve technical documentation, FAQs, and knowledge base articles.
Identify recurring issues and suggest product improvements.
Collaborate with cross-functional teams to enhance customer experience.
Requirements
1+ years of experience in a technical role.
Strong troubleshooting and problem-solving skills.
Excellent communication skills, both written and verbal.
Experience documenting solutions, writing user guides, or contributing to knowledge bases.
Familiarity with ticketing systems and customer support tools.
Ability to explain technical concepts to non-technical users.
Proactive and customer-focused mindset.
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📌 Technical Support Engineer (Madrid)
🏢 Jobtailor
📍 Madrid