Ready to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Google Local Services Ads— a game-changing tool for businesses everywhere!Purpose of the role:As a member of the TP, you will be working to support live providers in Local Services Ads by Google.You will become a digital expert on requirements and support, providing expert support and guidance to live providers, becoming a trusted advisor on digital advertising strategies and contributing significantly to their business success.Responsibilities:Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentialsProvide expert-level support and manage complex escalations with precision and professionalismEnsure strict content compliance through proactive monitoring and resolutionAnalyze provider performance, drive strategic improvements, and contribute to retention initiativesOversee onboarding processes, ensuring seamless transitions and full complianceServe as a regional authority on verification standards and onboarding protocolsTake initiative in dynamic, cross-functional tasks and contribute to operational excellenceRequirementsC2 level of German and EnglishExtensive experience in customer service and stakeholder engagementExceptional communication, analytical, and organizational skillsProven ability to work autonomously and deliver results under pressureBachelor's degree in Business or related fields2+ years experience in legal compliance, trust & safety, or verification, with deep knowledge of local legislationFamiliarity with home services industries (e.g., plumbing, electrical)Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration:



Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediumsEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationBenefitsFull-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonusesReferral Program: Earn up to €2,000 for bringing friends, depending on the language/projectRelocation packagePrivate Health InsuranceContinuous skill development and certificationsClear career growth opportunities supported by coaches and a motivating team environmentEngaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culturePrime office location at the World Trade Center, Barcelona, surrounded by the seaDiversity, Equity & InclusionTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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📌 German speaking Customer Support Specialist - Digital Advertising (Barcelona)
🏢 TP
📍 Barcelona