Client Service Officer – Housing & Homelessness
Location Adaptable - Newcastle / Tuggerah / Lismore / Tweed Heads
Employment: Ongoing full-time opportunity based in one of our local offices, with regular client and community engagement
Salary: $82,533 - $95,482 plus superannuation and annual leave loading
Opportunities for learning, development, and internal career progression
Homes NSW is seeking Aboriginal and Torres Strait Islander people who are passionate about supporting individuals, families and communities. As a Client Service Officer, you'll work directly with people experiencing housing stress or homelessness, helping them access and maintain safe, stable housing. Your cultural knowledge, lived experience, community connections and ability to build trust can make a real difference.
Whether you've worked in community services, customer service, health, education, housing, youth work, or have strong community connections, we'd love to hear from you.
Hear directly from our team and get an authentic insight into what it's like working as a Client Service Officer.



Learn about property visits, supporting vulnerable clients, working in the community, and the rewarding opportunities that come with helping people sustain their housing.
Join our Information Session
Tuesday, 18 August 2026 at 5pm
Your role
Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs. This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing.
No two days are the same. You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to h

📌 Aboriginal and/or Torres Strait Islander Client Service Officer (Madrid)
🏢 NSW Department of Communities and Justice
📍 Madrid