Commercial & CRM Executive
DEPARTMENT: CRM & Key Account Management

LOCATION: Ceuta, Spain

Let’s start with the role
As a Commercial & CRM Executive you will play a key role in developing and expanding the market share through driving growth and optimizing operations in the Spanish market. You’ll manage budgets, analyze P&L;, and collaborate with senior stakeholders to maximize ROI. Additionally, you’ll oversee commercial agreements, work with cross-functional teams, and ensure market strategies are executed smoothly.

As a Commercial & CRM Executive, you will:

Contribute to the development and the growth of the market share for the countries of responsibility;

Assist in developing the Marketing Budget ensuring efficient allocation and usage, flagging discrepancies, and suggesting corrective actions;

Contribute in developing the annual commercial budget, follows up on the P&L; of the countries of responsibility- responsible to identify and raise flags to CMs and Commercial, and bring insights for the efficient correction and allocation;

Develop and own a comprehensive,



data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;

Provide updated information, analysis and reports to the management and relevant business units to drive and facilitate well-informed commercial and product decisions;

Build a solid understanding of the regulatory framework for the market and manage relationships with key stakeholders acting as the checkpoint from HQ's side;

Align with various departments on market strategies, ensuring clear objectives and collaboration with BI, Marketing, CRM, Compliance, Finance, CS, and other HQ teams;

Supervise/run projects/initiatives to enhance market strategy and customer experience to life;

Ensure that the current internal cross-departmental processes efficiently work. Improve the existing Commercial processes and build up new processes where necessa

📌 Commercial & CRM Executive (Madrid)
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