Responsibilities - Drive and implement the Operations Excellence roadmap with a dedicated focus on AI, data engineering, and automation, ensuring initiatives align with strategic priorities and deliver measurable results (efficiency, quality and scalability) - Consult with senior business owners, BAU verticals, and transversal functions (Risk, Compliance, Internal Control, Engineering) to understand business strategies, map pain points, and identify process improvement or organizational design opportunities - Assist in managing the portfolio of AI and automation use cases, ensuring smooth transitions from the pilot/idea stage into production and real BAU adoption - Collaborate with the distributed network of AI Ops Wizards, helping deploy common methodologies, track initiative progress, and consolidate cross-vertical requirements to avoid technical duplication - Act as a lever for change, coaching and enabling operational teams to use data, process modeling, and analytics to enhance day-to-day decision-making and service quality - Develop clear executive presentations to communicate project status, data analysis, risks, and resulting process improvements to senior management - Structure and maintain a prioritized inventory of AI, data, and automation use cases - Conduct work observations, facilitate group working sessions, measure process performance, and establish quantitative/qualitative baselines - Document and redesign end-to-end processes - Define and monitor KPIs and benefit-tracking mechanisms linked to manual effort reduction, risk mitigation,



and response time improvements - Identify opportunities to reuse automated agents or tools across different banking verticals - Prepare portfolio dashboards, highlighting realized benefits, dependencies, blockers, and mitigation plans for the Head of Operations Requirements - Bachelor's degree required - 6 to 9+ years of professional experience in Process Management, Process Engineering, Management Consulting, or Corporate & Investment Banking (CIB) operational roles - Prior experience acting as a workstream lead or coordinating tasks/project teams within large strategic programs is highly preferred - Solid understanding of financial services functions and Wholesale Banking activities (e.g., Integral Markets, Transactional Banking, Lending, Transaction Processing, Post-Trade Services) - Proficiency in process mapping (AS IS and TO BE methodology) gaps identification and design of operational workflows - Advanced knowledge of Data, automation, and AI concepts, with the ability to translate technical tools into real operational improvements - Strong analytical, problem-solving, and database/statistical tools experience (e.g., Excel pivot tables, Access, Minitab, or Google Sheets) - Experience with customer journey mapping, organizational change management, and identifying operational change risks - High level of autonomy, ownership, and capability to coordinate transversal teams without relying exclusively on formal hierarchy - Excellent written and verbal communication skills, with the ability to structure clear messages for both technical and non-technical senior executives - Team-player mindset rooted in transparency, proactive collaboration, and positive leadership - Minimum B2 English level required. C1 Preferred.

📌 Manager – Operations Excellence, Ops CIB (Madrid)
🏢 Jobtailor
📍 Madrid