- The Airbnb team is looking for a Community Engagement Lead to build and lead our Host Community strategy in Spain and Portugal

- You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy
- In this role, Community custodians in each region are responsible for balancing the needs of our Hosting Community with those of Airbnb

- You will work closely with and report to the Community Regional Lead and build collaborative relationships with the relevant Country Manager, Policy, Legal, Marketing and Communications Leads, supply teams and central Community team to support our hosts

- Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory

- Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans

- Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution

- Collaborate across functions to drive meaningful impact within Airbnb and its Host Community, working closely with Country Manager, the policy, legal, communications, marketing, partnerships, and supply teams

- Coordinate the activities and daily operations of one Community Engagement Manager

- Community Growth:




- Develop and test new value propositions and methods for growing our host communities across Spain and Portugal

- Identify new approaches to recruit, onboard and manage new community leaders

- Community Engagement:
- Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation

- Support integral Community Engagement Programming and evolve for local language and needs

- Lead and organise effective Community events, both online and in-person

- Community Impact:
- Identify country needs and develop in-market projects to drive Host success and accelerate business goals

- Develop resources, engaging and high impact communications, and training materials for cross functional business partners

- Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so

- Influence regional prioritization, process improvement, and program feedback

- Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners





- Co-develop strategies in partnership with Supply teams to optimize host performance across quality, pricing, and availability, empowering hosts with the tools and insights needed to set them up for long-term success

- Leverage familiarity with STR regulatory environments to drive host engagement and education on compliance initiatives and regulatory obligations collaborating closely with Policy and Legal teams to ensure hosts are informed and well-supported

Benefits

- Paid volunteer time

- Health food and snacks
- Generous parental and family leave

- Learning and development
- Annual travel and experiences credit- The ideal candidate has extensive Community experience and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale

- Spanish mother tongue and fluent English. Ideally also fluent in Portuguese

- Strong strategic project management skills with experience leading programs and processes

- 10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management

- Ability to approach Community through a strategic business lens and align Community goals with business goals

- Passion for Airbnb, our Hosts, and the mission of the company - being an Airbnb host is a plus

- Familiar with regulatory environments
- Strong verbal communication and interpersonal skills

- Based in Barcelona
- Excellent written and oral communication skills

- Entrepreneurial, solution oriented, growth mindset

- Highly autonomous and self-driven

- Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building

📌 Community Engagement Lead (Spain and Portugal) (Barcelona)
🏢 Airbnb
📍 Barcelona