At egg we make experiences. Real ones.The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.Which brings us to youYou know that behind every successful event is a well-organized travel and ticketing operation. Flights get changed, itineraries need adjusting, stakeholders have urgent requests, and sometimes plans change at the last minute. You stay calm, find solutions and make things happen.You're detail-oriented, highly organized and comfortable managing multiple priorities simultaneously. You enjoy working with people, providing excellent service and ensuring every traveler receives the support they need.What you’ll be doingIn this role, you will work 100% on one of our key pharmaceutical clients.Manage travel bookings, modifications, exchanges, cancellations and refunds using Amadeus and approved booking platformsSupport Delegate Managers and Project Managers by processing travel-related requests accurately and efficientlyIssue tickets, manage billing activities and maintain accurate records within internal systemsProvide responsive support for after-sales requests, urgent travel changes and unforeseen travel disruptionsDeliver a high level of service to client stakeholders, ensuring a smooth and professional travel experienceContribute to process improvements,



technology adoption and more efficient ways of working across travel operationsWhat you’ll bring(We really mean it. Candidates who do not meet the following criteria will not be considered.)Experience & skillsPrevious experience as a Travel Consultant, Ticketing Agent, Travel Specialist or in a similar travel-focused roleAdvanced knowledge of Amadeus and proven experience managing air travel reservationsStrong proficiency in Microsoft 365, particularly Excel and OutlookAbility to manage multiple requests simultaneously while maintaining exceptional attention to detailStrong problem-solving skills and the ability to remain calm and effective under pressureExperience supporting demanding stakeholders and delivering excellent customer serviceFluency in written and spoken English and Spanish (No scrambled oeufs at egg, svp.)How we work at eggThings move fast here. Priorities shift. Clients expect excellence.Take ownership and get things doneStay calm when priorities changeFocus on outcomes and qualityBe comfortable with ambiguityLook for smarter ways of working, including AI and technologyBalance creativity with structure and executionBonus points if...Previous experience within an event agency environmentExperience supporting pharmaceutical or healthcare clientsExperience using automation tools or AI-powered productivity solutionsPlease note:



This role requires occasional flexibility to support urgent travel changes and time-sensitive requests when events are taking place.What we bring to the tableFlexible working setup (remote in some places, hybrid in others)Competitive salary + performance-based bonusHome office / tech stipend, lunch vouchersSmart, supportive colleagues who genuinely enjoy working togetherInternational career opportunities + annual integral offsite in somewhere excellentFree coffee, pet-friendly offices and a culture that cares about people as much as performance(Yes, the coffee is good. We're not monsters.)The hiring processOnline application (you’ve swiped right)First intro call (we’ve swiped right too — let’s see if there’s chemistry)First interview (time to crack things open a bit)Second interview (meet the family — don’t worry, they’re mostly well-behaved eggs)Offer (we’re in love. hope you are too)The most important bitAt egg, feedback goes in all directions: up, down and sideways. We believe accountability and kindness can coexist.It’s okay to make mistakes here, as long as we own them, learn from them, and don’t keep serving them sunny-side up forever.We’re proud of a team made up of people from all walks of life, backgrounds and perspectives. We believe this makes our work better, our thinking sharper, and our outcomes stronger.We welcome applications from all genders, including transgender and non-binary people, as well as BIPOC communities, LGBTQ2S+ communities, and people with visible and non-visible disabilities.We are also an ESG-driven company committed to making a positive impact beyond our own walls.
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📌 TRAVEL & TICKETING SPECIALIST - PHARMA EVENTS (f/m/d) (España)
🏢 EGG Events
📍 España