Customer Service Representative with Italian & English (Part-Time Afternoon)New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.What's your Mission?Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.Product expertise: Develop a deep understanding of our client's products and services.Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.RequirementsFluency in Italian:



Demonstrated by exceptional grammar and spelling.Advanced English Proficiency: Excellent written and spoken English communication.Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.BenefitsStart Date: November 2025Hours: 25 hours/weekWork Schedule: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.Salary: €11,595.34 gross per yearHolidays: 24 working holidays (pro-rata)Work Model: Hybrid (6 days per month at the office)Training: 8 days of office-based training from Monday to Friday from 10:00 am to 7:00 pmOffice Location: Barcelona (La Sagrera)Additional PerksCareer Growth: Ongoing training and developmentWell-being Support: Confidential counselling and resourcesPerks & Discounts: Exclusive offers and rewards.Health Benefits: Discounted health insurance.
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📌 Customer Service Representative with Italian & English (Part-Time) (Barcelona)
🏢 CPM CX Centre
📍 Barcelona