Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20 chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America. We are a fast-growing company generating around €100M in annual revenue, backed by more than €50M raised from top-tier investors. Join us at a pivotal moment, with the ambition and the means to keep raising the bar.
We are looking for a talented Hospitality & Operations Director to join our dynamic team, at our Barcelona office.
Responsibilities
Oversee on-site operations in France, Switzerland and Spain; manage our Heads of Field Operations and our General Management in Corsica
Oversee centralised operations and sales at our head office in Barcelona; manage our Director of Sales & Guest Relations
Oversee owner relations at our head office; manage our Owner Relations Manager
Oversee revenue management and distribution at our head office; manage our Head of Distribution & Revenue Management
Conduct quality checks, ensuring our standards are met everywhere, all the time
Stock management and amenities ordering across destinations
Organise and deliver the bi-annual training of seasonal teams
Lead operational and development projects:
Challenge the operational efficiency of our systems and processes, participate to prototyping solutions, and act as a change manager when required (e.g. easier access to information for on-site teams)
Drive cross-functional initiatives and projects
Drive cross-company initiatives and projects with Jewels (i.e. companies we have acquired) operating under the brand Emerald Stay to harmonise and optimise the client experience
Oversee branded elements and their consistent roll-out on site
Support business-development projects as needed
Lead new organic destination launches, from readiness to first guests
Reporting & governance:
Own,



monitor and act on the operational dashboards to steer performance across destinations
Prepare the operations slides for our board meetings
Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved in other projects, in line with your qualifications.
KEY INFORMATION ON THE POSITION
Employment start: as soon as possible
Reporting to the CEO, Laurent Lacourt
Position based in Barcelona
Regular travel across our destinations in France, Switzerland and Spain
Employment type: full-time permanent contract
You will occasionnally be on call on weekends (Manager On Duty)
The application journey has 6 key steps:
Step 1: screening call for selected candidates
Step 2: case study
Step 3: video interview with our Chief People Officer
Step 4: video interview with 2 of your future subordinates
Step 5: final interview with our CEO
Step 6: references check.

About You
We’d love to hear from you if…
You have solid experience leading multi-site hospitality and/or operations, ideally across several countries: at least 7 years
You are an entrepreneur at heart - we expect you to be proactive and constructive at all times; you thrive in a fast-paced environment
You are a natural people leader who develops teams and raises the bar on quality and service. You have successfully managed teams before
You have a positive attitude and great interpersonal skills. You enjoy working with others
You are comfortable steering performance with data and dashboards, and strong with digital tools and AI
You speak (and write) French and English fluently; Spanish is a plus
You are willing to travel regularly across our destinations
You hold a valid driving licence
You can work in the EU without visa sponsorship
A nice-to-have: you have used Mews (our PMS) and Notion before
About Us
At Emerald Stay,



we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. We are recognized as a Great Place to Work®, and are accredited HappyAtWork®. The way we work, think, and grow is shaped by a set of values we actually live by:
Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them
Question - We don't accept the status quo and look for ways to leverage technology while empowering people
Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back
Think Big - While staying humble, we aim for the stars and work towards established goals and metrics
Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker
Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same
We are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.
We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.
Oh, we’ve got perks.
Flexible work environment: we have a versátil home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you’d like
Flexible benefits: you’ll get a card to spend on what matters most to you: food, transport, or health insurance to optimize your net income
Discount on Emerald stays, during specific periods, on selected properties
Regular team outings and events: because work is fun when you’re part of an awesome team
External coaching: for supervisor level and above - we believe and invest in you
Anniversary perks
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📌 Hospitality & Operations Director (Barcelona)
🏢 EMERALD STAY®
📍 Barcelona