Why eDreams ODIGEO
Join the world’s leading travel subscription platform…

We’re the world’s leading travel subscription platform.

We pioneered Prime, the first and world’s leading travel subscription programme since launching in 2017.

Millions of Prime members every year across multiple markets.

5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo

This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.

Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents – 99% permanent contracts

Prime members are subscribed to integral travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.

What you will do:
The Role’s Key Responsibilities





As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of

Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases.

Manage data protection consumer rights cases.

Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service.

Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.

Support VIP Communications projects by collaborating with team members when required.

Measure, analyse, and report on the results of initiatives.

What you need to succeed:
Good to have

Bring your unique perspective, speak up,

📌 Regulatory Case Specialist (Madrid)
🏢 Edreams Odigeo
📍 Madrid