Help make the world more hospitable
The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.
If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.
About the role
You'll own closed revenue across 60 mid-market hotel groups spanning Spain, Italy, and Portugal — not pipeline, but revenue you drive. The territory is yours to shape: you decide where growth comes from, manage portfolio health via Hook AI, and build your own CS stack (renewal triggers, QBR automation, territory frameworks) to stay ahead as you scale.
What you'll be doing
Own closed revenue across your 60-account portfolio; identify, qualify, and close upsells independently; coordinate cross-sell opportunities through to Client Sales closure while staying commercially accountable
Monitor account health across the full book using Hook AI and flag at-risk renewals or expansion opportunities before they become problems
Run strategic quarterly business reviews focused on goal setting, value demonstration, and expansion identification
Build workflows and automations using Claude, Gong, and Power BI to surface patterns and move faster across 60 accounts; actively check what the AI gives you and iterate to stay sharp
What we're looking for
3–5 years in Customer Success or Account Management within B2B SaaS
Owned a named NRR target and know whether you hit it and why
Strong commercial mindset : Proven track record of driving retention, expansion, and customer growth outcomes
Experien
📌 Customer Success Manager (España)
🏢 Mews
📍 España