Company Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Your work-life opportunity
As a Marketplace Experience (MX) Partner Experience Sr. Project Manager, you will play a key role in optimizing Partner Support Operations globally and improving the partner journey across our different support channels.
You will combine data-driven problem solving, strong stakeholder management and exceptional project execution to identify opportunities, prioritize what matters most and turn complex operational challenges into scalable solutions.
In this role, you will identify operational gaps that impact both Partner Experience and our P&L;, lead initiatives to improve service flows and drive improvements across key metrics such as contact ratio,



partner satisfaction, partner churn and service-related costs.
You will also act as the voice of the partner and a key bridge between Commercial and Marketplace Experience (MX), ensuring partner support processes are aligned with business needs while maintaining efficiency, scalability and compliance.
A key part of the role will be bringing structure and clarity to a complex environment, where multiple initiatives, stakeholders and priorities are running in parallel.
Be a part of a team where you will:
Identify operational improvement opportunities: Analyze service performance data and conduct deep dives to uncover operational inefficiencies, service gaps and root causes across markets.
Prioritize what moves the needle: Identify and prioritize opportunities based on their potential impact on key business metrics, balancing data, business context and effort to focus resources on the initiatives that matt

📌 Sr Project Manager Partner Experience MX (Barcelona)
🏢 Delivery Hero
📍 Barcelona