Job Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, authentic and accurately labelled.

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In a nutshell
Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe. We’re looking for three Multilingual (Spanish, English and French) Service Desk Engineers.

Where will you be based and what business will you support?

Position name:

Multilingual Service Desk Engineer – Barcelona

Reporting to:

Rafal Czajkowski

Reporting location:

Spain GSC





Working location:

Barcelona

Number of FTEs under responsibility:

None

You will support our internal users across Europe from the Integral Shared Center (GSC) in Barcelona.

Key Duties and Responsibilities

Provide 1st line IT support for end users across Europe.

Troubleshoot and resolve issues related to:

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Windows 10/11

Identity & Access Management

Printing and patching (desktop/server)

Application triage and routing

Register, classify, and follow up on tickets using internal processes.

Escalate complex issues to 2nd line support when needed.

Contribute to documentation, knowledge base articles, and service catalog improvements.

Identify and document workarounds and recurring issues.

Qualifications

Experience:

Basic experience in a Service Desk or IT support role is expected.

Strong communication skills in English, French, and Spa

📌 Multilingual Service Desk Engineer (Madrid)
🏢 Eurofins
📍 Madrid