Purpose Your Purpose: Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‑performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‑value bookings. This is a consultative, relationship‑based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‑paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.



High‑Value Conversions Lead consultative sales conversations with strong objection handling and urgency management Guide customers from interest to confirmed bookings with focus on high‑value itineraries and upsell Take full ownership of individual NTR production targets and revenue performance Expert Product Advisory Master MSC itineraries, ships, cabins, pricing logic and competitive positioning Recommend tailored solutions balancing customer needs with premium brand experience Position MSC value proposition effectively versus competitors Operational Excellence Build and grow personal client portfolio through structured follow‑ups and reactivation Maintain long‑term relationships driving repeat business and incremental revenue Manage accurate CRM records ensuring structured pipeline and qualified leads Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership Thrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards Sales and Conversion Manage consultative sales conversations from initial customer interest through to booking confirmation S

📌 Personal cruise consultant, german-speaking required (Madrid)
🏢 MSC Cruises
📍 Madrid