This position calls for someone who possesses a good <> background and works proactively to drive results. This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
● Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
● Work directly with ETAC and Engineering to get customer issues resolved
● Publish Technical Support Bulletins and other user documentation in the Knowledge Base
● Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
● Have a thorough understanding of software release and bug cycles
Your Experience
● BE/B.Tech engineering, equivalent technical degree or equivalent
● <<3+>> years relevant experience in an international reporting environment
● Ability to work in a dynamic, fast moving and demanding environment
● Ability to collaborate with high-performing internal and outsourced teams
● Efficient team player
● Good knowledge and experience with <> system
● Well versed with GoogleSuite and MS Office applications
● Knowledge and experience in network/Cybersecurity industry a plus
● English level of B2+
📌 Technical Support Engineer (Comunidad de Madrid)
🏢 Infotree Global Solutions
📍 Comunidad de Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.