Responsibilities
Embrace the Customer service model and drive positive behaviors around the company focus areas
Deliver the business initiatives to support the brand business vision and increase productivity
Lead & develop the team to deliver the RL Selling Culture
Execute the Brand Presentation guidelines to further enhance the RL Selling Culture
Exceed sales and profitability targets
Deliver sales and profitability through key metrics: KPI
Deploy Staff resource to match skill/experience & customer requirements
Adopt tools & processes to improve employee efficiency & increase productivity
Understand and support budgetary requirements to increase the store profitability
Manage & maintain a safe working environment for customers and employees
Maintain compliance of all company policy & procedures including health and safety and employment legislation




Partner with the operations manager and implement action plans to minimize shrink and improve store compliance
Qualifications
Previous managerial experience with a fast paced high volume retail environment.
Work autonomously and give proactive guidance to team in a fast paced and dynamic environment
Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
Able to prioritize work load, meet tight deadlines and specified standards
Excellent organizational, planning and time management skillsExcellent communication skills and the ability to engage, motivate and influence direct team and others
Required languages: English
Computer skills: MS Office
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📌 Department Manager (Madrid)
🏢 Ralph Lauren
📍 Madrid