The EMEA Quality Performance Engineer is responsible for owning end‑to‑end service quality and engineering performance for a defined set of repair partners within Services Supply Chain, while also contributing to global standardization through technical documentation ownership. The role primary focus is on quality execution, repair partner governance, and value delivery, and a secondary responsibility is dedicated to aligning, preparing and maintaining global technical documentation for assigned commodities. The role combines Quality Performance Management accountability with engineering depth, acting as the single point of ownership for quality outcomes, partner performance, and global serviceability standards, ensuring consistency, scalability, and efficiency across the global repair network.
Key Responsibilities
Commodity Quality & Engineering Ownership
Own quality performance for assigned repair partners and commodity portfolio and ensure alignment with general targets
Drive proactive risk identification and ensure rapid containment and resolution
Lead corrective actions across repair partners and product lines
Escalation Management & Root Cause Analysis
Own end‑to‑end resolution of complex quality and engineering escalations
Lead structured Root Cause Analysis and ensure implementation of sustainable corrective actions
Coordinate with Global Engineering, GBU, suppliers, and operations to close issues effectively
Repair Partner Engineering Governance
Own engineering governance of assigned outsourced repair partners
Drive partner performance across key KPIs (quality, yield, efficiency, scrap, NTF…)
Establish and run governance cadence (performance reviews, audits, escalation loops…)
Repair, Yield & Value Capture Execution
Drive repair yield improvement and waste reduction initiatives aligned with business targets
Identify, prioritize, and execute value capture opportunities linked to repair and operations
Translate quality issues into measurable c
📌 EMEA Quality Performance Engineer (Madrid)
🏢 HP
📍 Madrid