Your role
As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.

This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.

Key responsibilities

Own the availability, performance, and reliability of all production services

Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health

Lead incident management processes, including escalation, coordination, and root cause analysis

Drive a culture of continuous improvement, ensuring issues are resolved permanently

Improve and scale deployment, release, and change management processes

Establish and maintain operational standards, runbooks, and documentation

Drive automation and standardisation to improve efficiency and reduce manual effort

Ensure security, access controls, and compliance readiness

Collaborate with Engineering,



Product, and Security teams to align operational priorities

Be part of the on-call rota for operational issues

Manage and optimise a 24/7 on-call model to ensure resilience and accountability

Leadership & team responsibilities

Build, lead, and develop a high-performing team of Operations Engineers

Be accountable for the On Call rota of the whole Operations team

Set clear priorities, expectations, and performance standards

Coach and mentor team members on incident management and operational best practices

Foster a culture of ownership, accountability, and continuous improvement

Encourage knowledge sharing and cross-team collaboration

What you bring
Core experience

Proven experience leading Operations, SRE, or platform engineering teams

Strong track record managing cloud-native production environments

Deep understanding of incident management, monitoring, and service reliability

📌 Operations Manager (Madrid)
🏢 Destiny Group
📍 Madrid