ResponsibilitiesFounded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a integral category leader for in-destination travel services.One of the highest-rated global transportation companies with a rating of 4.9/5 starsExpanded from 200 destinations last year to 350, achieving our ambitious 2024 growth targetOver 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every monthOver 2.5 million happy travellers every yearThe TeamWe are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.As a Sales Development Representative (Italian/English) at Welcome Pickups, you will primarily focus on outbound prospecting; proactively identifying and reaching out to potential clients such as hotels, property managers, travel agents, and other target segments via phone, email, and other channels to generate new business interest in Welcome Pickups' B2B services.



You will also engage and qualify inbound leads received from Marketing, ensuring a consistent, high-quality experience regardless of how a prospect enters the pipeline. You will be responsible for engaging potential clients, qualifying their suitability, and scheduling virtual or physical meetings with Business Development Managers. By leading with outbound prospecting and supporting inbound engagement where needed, you will play a key role in expanding Welcome Pickups' client base and driving the scalability of the B2B sales funnel.ResponsibilitiesOutbound Prospecting & Lead QualificationProactively identify and reach out to prospective clients - hotels, property managers, travel agents, and other target segments - via phone, email, and other channels to generate new business interestBuild and run structured outbound sequences and cadences, adjusting approach and messaging to maximize response and conversion ratesEngage and qualify inbound leads received from Marketing promptly via email, phone, or other communication channelsIntroduce Welcome Pickups' services, conduct discovery conversations, and build rapport with prospectsQualify leads based on predefined criteria, such as business size, industry, and readiness to collaborateAppointment SchedulingBook virtual or physical meetings for Account Executives (Business Development Managers) with qualified leadsCoordinate meeting times and ensure all relevant details are documented in the CRM systemProvide Business Development Managers with a detailed summary of the lead's needs, challenges, and interestsCRM & Workflow ManagementLog all lead interactions and updates in the CRM (HubSpot)



with accuracy and consistencyTrack lead progress and follow up with unresponsive contacts as neededUse automation tools and workflows to manage communication and remindersCollaboration With Other TeamsPartner with Marketing to ensure alignment on inbound lead qualification criteria and feedback on lead qualityWork closely with Business Development Managers to refine messaging and ensure a smooth handover processShare insights on prospect and lead behavior and trends to support strategy adjustmentsContinuous ImprovementAnalyze outreach and scheduling performance metrics to identify areas for improvementExperiment with messaging, outreach techniques, and workflows to increase meeting booking ratesStay informed about Welcome Pickups' services and market trends to provide value in conversations with leadsRequirementsBachelor's degree in Business, Marketing, or a related fieldExcellent written and verbal communication skills in both English & ItalianAt least 2 years of track record in B2B outbound sales and lead generation in the travel and/or technology (SaaS) industry as a sales development representative, business developer, sales executive, or a relevant roleProficiency in HubSpot, particularly in managing sequences, lead generation tools, and sales automation technologies, or any other CRM toolsAnalytical thinking & data-driven mindset with a strong ability to analyze complex data and make informed strategic decisionsProven ability to drive sales processes from plan to closeAdvanced interpersonal skills for building, developing, and managing relationships with partnersSelf-motivated with the ability to work independently; strong sense of ownershipFamiliarity with the travel & hospitality industry will be a great plusUncompromising attention to detailAce problem-solving skillsExcellent team player with strong leadership skillsA friendly and upbeat personalityDigital native: fluent in web and digital technologiesExceptional communication skills and ability to work across groups and geographiesBenefitsVibrant and fresh work environmentFlexible work-from-home policyThe tools you need to perform your daily tasks successfullyL&D; personal budgetPrivate Insurance Plan+4 extra PTO days annuallyThe unique opportunity to join "the next big thing" at ground level
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📌 Sales Development Representative (Italian/English) (España)
🏢 Welcome Pickups
📍 España