Digital marketing experience a plusWork smart, have fun and make an impact!EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to EcoVadis? Be a part of the general sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page.Job DescriptionWe’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.Duties include (but are not limited to):Market management and developmentManage our existing Italian market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvementsIdentify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinarImprove and implementDevelop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from themCommunicateCoordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effectiveCommunicates value to customers on regional initiativesClearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholdersPrepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear mannerShare best practices,



success stories and lessons learned with global colleaguesEscalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experienceBe pro‑activeIdentify and suggest process improvements to improve team efficiencyIdentify opportunities for automation, such as cadences, to reduce manual work and improve efficiencyIdentify additional revenue opportunities to develop the rated company offeringRepresent the voice of the rated customer within EcoVadisQualificationsMinimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network membersPassion for excellent customer serviceComfortable dealing with unhappy customersAbility to interpret data to identify actionsProfessional fluency in Italian and English as a mustFoundational understanding of AI conceptsDigital marketing experience a plusComfortable presenting to large groupsTeam playerAutonomous and proactiveExperience with Salesforce or CRM software preferredComfortable working in a fast paced, high-growth environmentEnthusiasm and motivation to improve customer experienceProactive in suggesting, designing and implementing ideas and improvementsAdditional InformationLocation: Barcelona - Hybrid (8 days a month from the office)Start date:



ASAPFull time contractSupport with all the necessary office and IT equipmentFlexible working hoursWellness allowance for mental and physical wellbeingAccess to professional mental health supportReferral bonus policyLearning and developmentSustainability events and community involvementPeer recognition programEmployee-led resource groupsHybrid work organizationRemote work from abroad policyMeals and Transportation Vouchers (Coverflex card)Dental BenefitsLife & Accident Insurance + Private Health InsurancePaid employee volunteer dayPaid moving day (1/year)Time off: 1 Community Service Day + 1 Personal DaySummer Hours in July and August (36 hours per week)Hybrid Monthly Allowance for electricity and InternetAdditional day for community service when volunteeringWe welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.If you require adjustments, such as interview questions in advance, please inform the hiring team.Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.
#J-18808-Ljbffr

📌 Membership Executive (Upselling/ Inside Sales) - Italian Speaker (Barcelona)
🏢 Ecovadis
📍 Barcelona