At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the worldJob DescriptionWe are looking for customer service representatives to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both German/French and English, keep on reading, as you might be the perfect fit for this job.The job in brief:Job Title: Customer Service Representative – French and German SpeakerLocation: MadridWorking model: Hybrid from Madrid, Remote from SpainTeam: You will join the Customer Service Team in the Post Sales departmentLevel: ProfessionalContract: Permanent, full time (36 h/week)What your impact will beYou will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats.As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customerQualificationsYour expertise:Strong verbal and written communication skills in French or German and SpanishAvailability to work rotating shifts,



including weekendsAt least one year of experience in Customer Support services.Thorough and meticulous with extreme attention to detailProactive team playerWork to tight deadlines with a can-do attitude.Previous experience in the travel sector or similarGDS knowledge is a plusOriented business resultsVersatilityAdditional InformationPerks of working with us:An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)Shorter working week (36h as full time)Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EUHow we learn together:Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training pathsOther perks:2 paid days off per year for volunteering purposesOccasional social events to foster connections among colleaguesTravel industry discounts and flash exclusive staff faresWe support our employees through life’s significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.Our commitment to celebrate diversity and generate belonging: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.Eligibility criteria: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.
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📌 Customer Service Representative – German/French Speaker (Madrid)
🏢 Last Minute Group
📍 Madrid