The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
Functions
Support agents on their daily tasks
Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them.
Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers
Define prioritizations in order to achieve our goals and organize the team accordingly.
Go outside the box and detect improvement areas in order to have more efficient process and procedures
Requirements
Have experience in Groups and Events handling and/or the Hotel Sector.
Be a goal-driven,



determined person being able to meet deadlines and work well under pressure.
Have the ability to effectively multi-task and juggle multiple responsibilities at once
Cooperative and communicative attitude with co-workers, managers and employees.
Excellent communication skills and ability to lead and guide
Organized and methodical person
Critical thinker and problem-solving skills essential
Offered
Commissions as a percentage of objectives.
Ticket Restaurante.
hybrid work model. Monday to Friday. Time slot 08:00-20:00h
#J-18808-Ljbffr

📌 Coordinador/a Central Reservation Office Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid