rindus is seeking an experienced IT Service Desk Lead to own day-to-day support processes and drive service excellence for our European partner from Málaga, Spain.
You will mentor dispatchers and process specialists, foster a customer-first culture, build a comprehensive knowledge base, promote self-service, and report on KPIs like CSAT and SLA to ensure transparent performance across the organization.
📌 Team Lead, IT Support (Madrid)
🏢 Rindus
📍 Madrid
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