General information
We are looking for a:
Telephone Customer Advisor / Call Center Agent (m/f/d) – On-site in Valencia (Spain)
Full-time
This position is based on-site at our location in Valencia. Occasional home office days during the week may be possible, but your regular presence at our Valencia office is required.
As a Customer Advisor / Call Center Agent (m/f/d), you are the first point of contact for our customers and resolve their concerns quickly and competently. In this role, you actively contribute to customer satisfaction and support the success of our ALZURA B2B Marketplace, one of Europe's largest B2B purchasing platforms in the automotive industry.
What ALZURA offers you
Performance-based monthly bonus payment upon reaching targets, in addition to your base salary
Company car (e.g. Mercedes CLA Hybrid) after one year of employment
Permanent employment contract with 28 vacation days per calendar year
Monthly benefit in kind of €100
Generous budget for training and professional development opportunities




Christmas bonus as a voluntary benefit
Company pension scheme and capital-forming benefits
Your daily tasks
First point of contact by phone for customers, ensuring a positive customer experience
Receiving, processing, and resolving customer inquiries and complaints by phone and via a ticketing system
Documenting all customer interactions in the company's CRM system
What we expect from you
Native-level Spanish (spoken and written) and fluent English skills (minimum C1 level, spoken and written).
Enjoyment of working with people and a strong service orientation
Very good verbal and written communication skills
Experience in customer-facing roles
German skills are a nice-to-have
WhatsApp:
Contact:Anna-Lena Woll
Phone: + /
ALZURA SPAIN S.L.U
Ronda Guglielmo Marconi 11,
Oficina 11 - Parque tecnológico
46980 Valencia
#KarrierebeiALZURA
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📌 Telephone Customer Advisor / Call Center Agent (m/f/d) - eCommerce - Valencia (Paterna)
🏢 ALZURA
📍 Paterna