Implementation Project ManagerServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations. The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows.Key ResponsibilitiesServe as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service deliveryLead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraintsTranslate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelinesGuide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoptionCommunicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leadersBuild strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Integral teams) and provide delivery leadershipDeliver end‑to‑end client support, including configuration recommendations, platform training, and integration supportTroubleshoot complex functional and technical issues related to facilities workflows, vendors, and service executionManage customer and internal resources to meet milestones and ensure predictable, high‑quality deliveryParticipate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experienceMentor junior project managers on implementation methodology,



facilities best practices, and customer engagementRequired Skills & ExperienceBachelor’s degree or equivalent professional experience2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms)Strong understanding of Service Delivery environmentsProven experience managing all phases of the enterprise implementation lifecycleDemonstrated ability to deliver complex, multi‑stakeholder implementations for enterprise customersStrong problem‑solving skills with the ability to independently resolve customer issuesExcellent written and verbal communication skillsStrong organizational skills with the ability to manage multiple projects, priorities, and budgetsAbility to mentor and support other project managersWillingness to travel up to 40%Preferred / Desired Skills & ExperienceUnderstanding of service provider management, SLAs, preventive maintenance, and reactive work order processesExperience with HTML, JavaScript, or CSS; SQL knowledge is a plusExperience delivering enterprise software trainingPMP certification or equivalent is a plusBenefitsWe work hard while maintaining a healthy work‑life balance. Our culture is collaborative, energetic, and supportive. Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork.Equal Opportunity EmployerWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.
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📌 Implementation Project Manager (Pamplona)
🏢 Fortive
📍 Pamplona