Location:

fully onsite in Barcelona, Vienna, Munich, London or Varsaw; initial 2-month onboarding required in Vienna's headquarters
Salary:

€60,000–€80,000 OTE
Languages:

French (native), English (advanced)
Experience:

2–5 years
Anything else:

Full-time, equity included, equipment of choice
WHAT'S THE PROJECT?

The project is that you bring your talent and your ambition to a fast-growing tech market leader. Our client is Europe's leader in AI phone agents for SMBs, expanding rapidly across integral markets and launching new products. Having scaled from $1M to $10M ARR in under 12 months with over 9,500 customers, the company operates with a high-velocity, execution-driven culture focused on fast growth, direct ownership, and zero unnecessary meetings.
AND WHAT'S MY ROLE IN THIS?

As Customer Success Manager for the French market, you'll take full ownership of your SMB customer cohort right after signing, driving end-to-end success, high retention, and product adoption.
Manage a portfolio of French SMB accounts across their complete lifecycle




Act as the primary technical and strategic point of contact, running proactive check-ins based on usage signals
Help customers set up their AI phone agents and coordinate with internal developers for complex technical integrations
Troubleshoot setup issues independently, interpreting API documentation and error logs
Identify expansion opportunities and new AI use cases to keep customers highly engaged
Spot early churn risks and execute retention strategies rapidly
Manage daily activity, workflows, and account tracking autonomously in HubSpot
OK, AND WHAT DO YOU NEED?

2–5 years of experience in Customer Success, Account Management, Forward Deployment Engineering, or a technical client-facing SaaS/B2B role
Native or C2 level French and strong professional English
Proven experience in high-volume, fast-paced environments
Solid technical understanding, comfortable reading API docs and debugging setup issues
Experience with autom

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