Customer Service Representative with High Level of EnglishOur client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.What's your Mission?Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.RequirementsExcellent Communication: Fluent in English with exceptional grammar and spelling.Customer-Centric Approach: A genuine passion for delivering outstanding customer service,



with the ability to handle sensitive calls with empathy and understanding.Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.BenefitsStart Date: January 2026Position: Customer Service RepresentativeHours: 39 hours/weekWork Schedule: Monday to Sunday between 10 pm & 7 amSalary: €18,095 gross per yearHolidays: 24 calendar daysWork Model: Hybrid or Work From HomeTraining: 1 week of training from Monday to Friday - 9:00 am to 6:00 pmOffice Location: Barcelona (La Sagrera)Additional Perks:Career Growth: Ongoing training and development.Well-being Support: Confidential counselling and resources.Perks & Discounts: Exclusive offers and rewards.Health Benefits: Discounted health insurance.Skill Development: LinkedIn learning and certifications.Referral Program: Bring a friend and get a referral bonus.We are an equal opportunities employer and welcome applications from all qualified candidates.
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📌 Customer Service Representative with High Level of English (Barcelona)
🏢 CPM CX Centre
📍 Barcelona