B2B CUSTOMER SUCCESS REPRESENTATIVE IBERIA

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.
We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative with French language skills to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.
If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.
The main tasks of the position are:
The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.
Manage a portfolio of Direct Countries dealers across EMEA
Build strong, long-term relationships with assigned dealers




Ensure high levels of customer satisfaction through quality service
Act as the main point of contact for operational and service-related topics
Order Management & Operations

Manage and validate the orderbook for assigned dealers
Perform order entry in SAP (ERP system)
Track and follow up orders, liaising with warehouses and logistics teams
Ensure on-time and in-full delivery (OTIF)
Handle operational issues such as refusals, returns and warranties
Data & Reporting

Prepare and maintain customer order databases
Analyze data and performance indicators to support decision-making
Provide reporting on key KPIs and service levels
Ensure accuracy and consistency of customer data
Cross-functional Collaboration

Collaborate with Sales teams to support dealer performance and satisfaction
Work closely with Supply Chain and Operations teams to resolve issues
Handle dealer and sales queries efficiently and professionally
Position requi

📌 B CUSTOMER SUCCESS REPRESENTATIVE IBERIA (Madrid)
🏢 Revelyst
📍 Madrid