Branch Collection Associate (BCA)

is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.
Specific Responsibilities:

Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
Performs account analysis and evaluates client’s capability to pay
Computes for the possible restructuring of loans




Accomplishes all assigned necessary reports and submits in a timely manner
Checks all assigned documents to ensure its completeness, timeliness and accuracy
Responsible for performing excellent customer service to all clients according to the established standards
Qualifications:

Bachelor's degree graduate
Experience in loans and collection is an advantage
Driving skills is a must (motorcycle), with driver's license
Good oral and written communication skills with proficiency in the local dialect
Willing to travel extensively and highly familiar with the area of operations
Fresh graduates are welcome to apply.

📌 Branch Collections Associate (Madrid)
🏢 City Savings Bank
📍 Madrid