Support Professional with English and French
Barcelona, Spain

Job Description
At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.

Impact & Purpose

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the integral market leader

Location:

We are looking for a

Support Professional with English and French , based in

Barcelona (hybrid – late shift 10:00 to 19:00) .

Role Summary

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What You Will Do:

Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.





Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.

Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.

Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.

Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.

Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team:

Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.

At least 4 years of work experience providing tec

📌 Support Professional with English and French (Madrid)
🏢 BriefCam
📍 Madrid