We're looking for an

ITSM Tooling Engineer (BMC Helix)

to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third‑party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem.

This is a key opportunity to work on a mission‑critical platform, contributing to digital transformation initiatives and innovations such as AI‑enabled capabilities, intelligent chat, and smarter documentation workflows.

Responsibilities

Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities

Support design and implementation of new BMC features and services

Gather requirements from ICT functional teams and document technical designs

Create workflows to automate ITSM processes and simplify business operations

Integrate BMC Helix with third‑party platforms such as Azure DevOps

Onboard and manage users,



permissions and teams within the platform

Provide technical support and ensure platform stability during changes and after delivery

Assist in introducing AI‑driven enhancements for language, chat and documentation suggestions

Contribute to testing, quality assurance and continuous improvement initiatives

Collaborate with cross‑functional teams to ensure alignment with governance and security standards

Requirements

3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration

Strong understanding of ITSM processes and hands‑on experience creating automations and workflows

Familiarity with BMC development life cycles for ITSM‑related functions

Hands‑on experience with integrations involving Azure or other cloud technologies

Excellent analytical and problem‑solving skills with ability to work independently and drive results

Strong comm

📌 ITSM Tooling Engineer (Madrid)
🏢 Epam Systems
📍 Madrid