IVIRMA Global is the world’s leading healthcare institution on human Assisted Reproduction Technology (ART) and reproductive medicine. With over 30 years of history, our group operates more than 200 clinical offices and 95 laboratories across 15 countries, supported by a dedicated team of over 6,000 employees. At IVIRMA Global, we combine patient-centered clinical excellence with the world's largest R&D; platform in reproductive science to fulfill our purpose: turning dreams into reality and building a healthier future.

Driven by continuous innovation, digital transformation and sustainable growth, we foster an environment where top talent can thrive and shape the future of medical science.

Reporting to the Director of Patient Operations, you will work on improving the productivity and operational organization of our clinics, helping to transform capacity analysis into concrete improvements in the way teams work and organize themselves. Your focus will be to understand how work is organized in the clinics — operating model, roles, shifts, and task distribution — in order to identify opportunities for improvement and implement practical solutions together with the local teams.

As part of a newly created team, you will play a key role in defining how we work with the clinics, along with the opportunity to lead high-impact projects within the organization. We are looking for someone curious, structured, proactive, and able to collaborate with and mobilize other teams.

What will your main responsibilities be?

- Gain a deep understanding of how our clinics operate: workflows, roles, shifts, schedules, on-call coverage, coordination between teams, and local particularities




- Conduct operational diagnostics in clinics through data analysis, interviews with teams, and direct observation of day-to-day operations
- Design organizational improvement proposals: role review, task redistribution, coverage across time slots, and work models adapted to the size and complexity of each clinic
- Document learnings and best practices to define common operating models
- Lead operational improvement pilots in clinics, supporting the local team through implementation and measuring the impact of changes
- Support the implementation of planning or workforce management tools

What are we looking for?

- At least 4 years of experience in Operations Excellence, Operations Planning, Workforce Management, or Workforce Planning roles
- Prior experience working in companies with people-intensive operations, shift work, and demand variability. Experience in clinics, hospitality, or airports/airlines is especially valued
- Experience in process redesign, role definition, productivity improvement, shift planning, or the implementation of new ways of working
- Strong analytical skills and the ability to combine analysis with fieldwork (observing processes, asking questions, and understanding the day-to-day reality of clinic teams)
- A practical,



results-oriented approach to turning a diagnosis into a concrete action plan and supporting its implementation
- Excellent interpersonal and communication skills, with the ability to connect and build trust with clinic teams
- Organizational and project management skills, with attention to detail and results orientation
- Advanced knowledge of Excel and PowerPoint
- Advanced level (C1) of Spanish and English. French and/or German are a plus
- Availability to travel to our centers

What do we offer?

- Full-time position with flexible hours (flexibility in start and end times)
- Remote work up to 2 days a week
- Reduced summer hours during July and August
- Employee participation plan, which can reach the equivalent of up to one year's salary
- 1,000€ for each child born, because we believe in real work-life balance
- Medical insurance with special conditions (adaptable compensation with payroll discount), free gynecological check-up, and discounts on treatments for you and your family
- Access to the IVIRMA Benefits Club, with discounts at major brands
- Ongoing training so you can keep growing in your role

At IVIRMA, you will have the opportunity to join a team of highly respected professionals. You will be able to become part of an organization where human capital is a top priority, and where you will have the chance to grow professionally.

IVIRMA Global is committed to Diversity, Inclusion, and Equal Treatment and Opportunity, particularly with regard to Sustainable Development Goal 5 (SDG), Gender Equality, and the fight against discrimination in all its forms. Therefore, this position is open to anyone who meets the required qualifications, regardless of their personal circumstances.

📌 Operations Excellence Manager (España)
🏢 IVI-RMA Global
📍 España