Job Description The Engagement Manager (EM) owns the end-to-end customer outcome: translating client problems into scalable Model ML workflows, running clean operating cadence, and driving adoption through clear governance and communication. Job Requirements 5+ years experience in private equity, investment banking, or tier 1 consultancies. Demonstrated ability to turn ambiguous client asks into scoped delivery plans and measurable outcomes. Strong technical fluency: can reason about workflows, data, and failure modes (you do not need to be an engineer, but you must be credible with one). Excellent operational hygiene: reliable tracking, documentation, and governance. Clear, proactive communicator who escalates early and closes loops. Comfortable operating autonomously in a fast-changing environment. Willingness to travel within the region as needed. Job responsibilities Product Quality (workflows + platform judgment): Turn client problems into scalable, measurable workflows. Balance client needs with platform constraints. Build reusable playbooks, templates, and demo assets.



Stay current on product direction and translate updates into field-ready examples. Organisation (systems + transparency): Maintain clean tracking across dashboards, hubs, and Notion pages. Keep usage, adoption, and health metrics accurate and up to date. Run a clear delivery plan (owners, dates, dependencies) and surface risks early. Communication (high-signal alignment): Prevent surprises. Send agendas before meetings, capture decisions, and publish action logs with owners and due dates. Communicate trade-offs and blockers early to both client and internal teams. Client Relationships (governance + ROI): Build trusted, data-driven relationships. Own trial conversion renewal motion in partnership with Growth. Drive adoption through builders, measure ROI, and turn feedback into a concrete plan with Engineering and Product. What you can expect: It won't be easy; in fact, it will be very hard. BUT,

📌 Engagement manager (Madrid)
🏢 Model ML
📍 Madrid